PEPE JEANS INNERFASHION

www.pepeinner.com

SHIPPING POLICY

At Pepe Jeans Innerfashion, we are committed to delivering your order quickly, safely, and affordably. Please review our shipping policy below before placing your order.

1. Delivery Timeline

Most orders are delivered within 4 to 7 business days from the date your order is confirmed. You will receive:

- An SMS and/or email confirmation once your order is placed and confirmed.

- A second SMS and/or email notification when your order has been dispatched.

Please note that delivery timelines may vary slightly based on your location and courier availability.

2. Shipping Charges

We offer free shipping on orders above Rs. 600. For orders below Rs. 600, a nominal shipping charge of Rs. 75 applies. Here's a quick summary:

 

Order Value	Shipping Charge	Estimated Delivery
Below Rs. 600	Rs. 75	4–7 business days
Rs. 600 and above	FREE	4–7 business days

 

3. Failed or Missed Delivery

If you are unavailable at the time of delivery, our courier partner will notify you and make one additional delivery attempt. If the second attempt is also unsuccessful, your package will be returned to our fulfilment centre.

For prepaid orders that could not be delivered, a full refund will be initiated to your original payment method. Please refer to Section 5 for refund timelines.

4. Returns & Exchanges

We accept returns and exchanges only in the following situations:

- You received a damaged or defective product

- You received an incorrect size

- You received an incorrect colour or product

To initiate a return, please contact us at support@pepeinnerfashion.com with your order details and a description of the issue. If your return request is approved, we will arrange a pickup from your address.

Items sent back without a prior approved return request will not be accepted.

5. Damaged or Incorrect Items

Please inspect your order as soon as it is delivered. If your item is defective, damaged, or incorrect, contact us immediately at support@pepeinnerfashion.com. Prompt reporting helps us resolve your issue quickly and efficiently.

6. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved. Refunds are processed as follows:

- Prepaid / Online orders: Refund credited to your original payment method. Please allow up to 10 business days for it to reflect in your bank account or credit card statement.

- Cash on Delivery (COD) orders: Refund issued as an E-Gift Voucher, redeemable on www.pepeinner.com.

7. Cash on Delivery (COD)

We support Cash on Delivery for eligible orders up to Rs. 5,000. Please note that COD may not be available at all pin codes due to logistical constraints.

If COD is unavailable in your area, we offer a variety of secure online payment options at checkout, including UPI, net banking, and credit/debit cards.

8. Need Help?

For any shipping-related queries, our support team is here to help.

Email: support@pepeinnerfashion.com

Website: www.pepeinner.com

This Shipping Policy is subject to change. Please review the latest version on our website before placing your order.