PEPE JEANS INNERFASHION PVT. LTD.

www.pepeinner.com

PRIVACY POLICY

At Pepe Jeans Innerfashion Private Limited ("we", "us", or "our"), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website www.pepeinner.com. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with our website — whether by browsing, registering, or placing an order — we may collect the following types of personal information:

-Contact details: name, email address, phone number, and postal address

-Demographic information: gender, age, nationality, marital status, and occupation

-Behavioural data: browsing patterns, purchase history, preferences, hobbies, and interests

-Social data: names and addresses of friends or associates (where voluntarily provided)

Travel and lifestyle details shared during your use of the website

2. Why We Collect Your Information

We collect and use your personal data for the following purposes:

-To process and fulfil your orders, including payment verification and delivery coordination

-To keep you informed about the status of your orders and deliveries

-To send you promotional communications — including emails, SMS, phone calls, and letters — about our products, offers, and updates

-To personalise your experience on our website

-To detect, investigate, and prevent fraudulent or illegal activity

-To comply with our legal obligations

-To manage and improve our website and services

3. How We Share Your Information

We respect your information and share it only when necessary. Your data may be shared with:

-Logistics and delivery partners, to fulfil and ship your orders

-Payment service providers, to securely process your transactions

-Marketing partners and consultants, to deliver relevant offers and promotions

-Our franchisor and affiliated group companies, for business and commercial purposes

-Legal or regulatory authorities, when required by law

We do not sell your personal data to third parties for independent commercial use.

4. Marketing Communications

By purchasing from or registering on www.pepeinner.com, you consent to being contacted by us via phone, email, SMS, post, or in person for business and marketing purposes. As an existing customer, we may contact you even if your number is listed in the Do Not Call Registry.

If you no longer wish to receive such communications, please write to our Compliance and Legal Officer at the contact details provided in Section 10 of this policy.

5. Cookies

We use cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us recognise returning visitors, remember your preferences, and make your shopping experience smoother.

We also use third-party analytics tools (such as Google Analytics) to collect pseudonymised data for performance optimisation and marketing insights. This data is not used to personally identify individual visitors without their consent.

You can disable cookies through your browser settings; however, doing so may limit certain features of our website. We assure you that our cookies do not contain personal data and are virus-free.

6. Data Storage & Security

Your data is stored on secure servers managed by trusted third-party providers. We implement a range of technical and organisational security measures, including:

-Firewalls and access controls on our servers

-SSL (Secure Socket Layer) encryption for all payment-related data

-Restricted access to personal data, limited to authorised personnel only

While no digital system is 100% secure, we take every reasonable precaution to protect your information. In the event of a data breach by a third-party provider, we will notify you via your registered email address within 48 hours of being informed.

Please note: we do not store or have access to your credit card, debit card, or banking information. Payment transactions are handled exclusively through your chosen bank's payment gateway.

7. Your Account & Password

You can access your order history, delivery details, and account settings by logging in to your account on our website. You are responsible for keeping your login credentials confidential and for any activity that takes place under your account. We accept no liability for unauthorised access resulting from your failure to protect your password.

Please do not share your payment details with anyone — including our employees, contractors, or vendors.

8. Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes described in this policy, or as required by law. Once data is no longer needed, it is securely deleted or anonymised using appropriate safeguards.

9. Your Rights

As a user of our website, you have the following rights regarding your personal data:

-Right to withdraw consent at any time

-Right to access, correct, or request deletion of your data

-Right to data portability

-Right to object to or restrict the processing of your data

-Right to file a complaint with the relevant data protection authority if you believe your data is being mishandled

To exercise any of these rights, please contact us using the details in the section below.

10. Contact Us

For any privacy-related concerns, requests, or complaints, please reach out to us on

Email: support@pepeinnerfashion.com

 

11. Disclaimer & Liability

Pepe Jeans Innerfashion Private Limited shall not be liable for indirect, consequential, or punitive damages arising from the use of this website, including any loss of data submitted by you. You assume full responsibility for any risk associated with using the content and materials on this website.

Our maximum liability to you shall be limited to the amount paid by you for the specific product purchased through this website.

12. Dispute Resolution

Any disputes arising out of or in connection with this Privacy Policy shall be governed by the laws of India. The courts of Bengaluru, KARNATAKA shall have exclusive jurisdiction over all such disputes.

13. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. Any changes will take effect immediately upon being posted to this website. We encourage you to review this policy periodically to stay informed about how we protect your information.

This Privacy Policy is the property of Pepe Jeans Innerfashion Private Limited. Unauthorised reproduction for commercial use is prohibited and may be subject to legal action.